Returns & Exchanges
At Phoenix Food Equipment, we stand behind the quality of our professional-grade culinary tools and offer a 30-day window for returns on all unused items in their original packaging. We aim to ensure your kitchen is equipped with exactly what you need to succeed.
Initiate a Return Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused equipment in its original manufacturer packaging, ensuring all manuals, accessories, and the RMA form are included.
Ship the Item Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for verification.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing