Frequently Asked Questions
Everything you need to know about outfitting your professional or home kitchen.
What is the standard shipping timeframe for large kitchen equipment?
Most in-stock items ship within 2-4 business days. For heavy machinery or freight items, delivery typically takes 7-10 business days depending on your location.
Do you offer professional installation services?
While we do not provide direct installation, we can refer you to a network of certified technicians in your area to ensure your equipment is set up according to manufacturer specifications.
What is your return policy for commercial-grade appliances?
Unused items in their original packaging can be returned within 30 days of delivery. Please note that large equipment may be subject to a 20% restocking fee.
Does my purchase come with a warranty?
Yes, all new equipment at Phoenix Food Equipment comes with a full manufacturer's warranty. Warranty lengths vary by brand and product type.
Can I purchase replacement parts through your store?
Absolutely. We stock a wide variety of OEM replacement parts for most major brands to help keep your kitchen running smoothly.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer specialized financing options for large-scale commercial equipment purchases.